Privacy Policy

Last Updated: 18 August 2026

247OD (“247OD”, “we”, “us”, or “our”) operates a 24×7 orders and delivery platform serving customers and businesses, including food, grocery, eCommerce, parcel and pharmacy delivery services in Keelakarai, Tamil Nadu.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use the 247OD mobile application, website, delivery services, merchant services or other services provided by us.

By using 247OD, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use 247OD, we may collect the following information:

A. Account Information

Full name
Mobile number
Email address
Account login information
Profile photograph, if you choose to provide one
Date of birth or other information where required for a particular service

B. Delivery and Address Information

To complete deliveries, we may collect:

Delivery address
Billing address
Saved addresses
Landmark and delivery instructions
Location information
GPS coordinates when location services are enabled or required for delivery

C. Order Information

We may collect information relating to your orders, including:

Items or services ordered
Restaurant, shop, pharmacy or merchant details
Order amount
Delivery charges
Discounts and promotional offers
Order history
Cancellation and refund information
Delivery status

For pharmacy orders, additional information may be required to legally and safely process the order, such as prescription-related information where applicable.

D. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, we may receive information such as:

Payment status
Transaction reference
Payment method
Refund status

Where payment processing is handled by a third-party payment provider, 247OD may not directly store complete card, UPI or banking credentials.

E. Location Information

With your permission, 247OD may access your location to:

Show nearby restaurants, shops, pharmacies and services
Determine delivery availability
Calculate delivery routes and estimated delivery times
Help delivery personnel locate the delivery address
Provide live order tracking

You can manage location permissions through your device settings. Some delivery functions may not work correctly if location access is disabled.

F. Device and Technical Information

We may automatically collect certain technical information, such as:

Device model
Operating system
App version
IP address
Device identifiers
Network information
Crash reports
Log information
App performance information

2. How We Use Your Information

We may use personal information to:

Create and manage your 247OD account
Process and deliver orders
Connect customers with restaurants, stores, pharmacies, merchants and delivery personnel
Verify your identity where required
Process payments, refunds and cancellations
Provide customer support
Track deliveries
Send order confirmations and delivery updates
Communicate important service-related information
Improve application performance and user experience
Detect fraud, abuse and unauthorized activity
Maintain security and prevent misuse of the platform
Resolve disputes and complaints
Comply with applicable laws and legal obligations
Send promotional communications where permitted and, where required, based on your consent

We will seek to collect and use only information that is reasonably necessary for the relevant purpose.

3. Legal Basis for Processing

Where applicable, we process personal data based on:

Your consent
Your request to provide products or services
Compliance with applicable legal obligations
Legitimate and lawful purposes permitted under applicable law
Other grounds permitted under applicable Indian law

Where consent is the basis for processing, you may withdraw consent through the available mechanisms, subject to applicable legal requirements and the consequences of withdrawal.

4. Sharing of Information

We may share relevant information with parties that need it to provide the 247OD service, including:

Restaurants, Shops and Merchants

We may provide merchants with information necessary to prepare and fulfil your order.

Delivery Personnel

Delivery personnel may receive information necessary to complete delivery, such as your name, delivery address, contact information and delivery instructions.

Payment Service Providers

Payment information may be processed by authorized payment gateways and financial service providers.

Technology and Service Providers

We may use third-party providers for:

Cloud hosting
Database services
Analytics
Customer support
Notifications
SMS and OTP services
Maps and location services
Payment processing
Fraud prevention
Application monitoring

Such providers may process information on our behalf as necessary to provide their services.

Government and Legal Authorities

We may disclose information when required or permitted by applicable law, regulation, court order or lawful governmental request.

Business Transfers

If 247OD is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information as a standalone commercial product.

5. Communication and Notifications

247OD may send you:

OTPs
Order confirmations
Order status updates
Delivery notifications
Payment and refund notifications
Account and security alerts
Customer-service communications

You may also receive promotional messages where permitted by applicable law and your preferences.

You can opt out of promotional communications where an opt-out mechanism is provided. Transactional and essential service communications may continue because they are necessary to provide the service.

6. Cookies and Similar Technologies

Our website and application may use cookies, SDKs, local storage, pixels or similar technologies to:

Keep you signed in
Remember preferences
Understand application usage
Improve performance
Detect security issues
Measure advertising or promotional effectiveness, where applicable

You may control certain cookies and device permissions through your browser or device settings.

7. Location and Live Tracking

247OD may use location information to provide delivery services.

For example, location information may be used to:

Find nearby services
Confirm delivery areas
Assign delivery personnel
Navigate to delivery locations
Provide live delivery tracking

We do not request continuous background location unless it is necessary for a specific feature and permitted by the applicable device permissions and law.

8. Pharmacy Orders and Prescription Information

Pharmacy services may require additional information to fulfil an order safely and legally.

Where required, 247OD or the relevant pharmacy may process prescription information or other information supplied for the purpose of fulfilling the pharmacy order.

You should not upload unnecessary medical or personal information.

Pharmacy orders may be subject to additional requirements, including prescription verification, pharmacist review, product restrictions and applicable laws.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services
Maintaining transaction and accounting records
Resolving disputes
Preventing fraud and abuse
Meeting legal and regulatory obligations
Enforcing agreements

When personal information is no longer required, we will delete, anonymize or otherwise dispose of it in accordance with applicable law and our retention practices.

Different categories of information may have different retention periods.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

Security measures may include:

Access controls
Authentication mechanisms
Encryption where appropriate
Secure communications
Monitoring and logging
Regular security reviews
Restricted access to personal information

However, no internet-based service can guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request information about the personal data we process
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information about how your personal data is processed
Raise a complaint or grievance regarding processing of your personal data
Exercise other rights available under applicable law

Requests may be subject to verification to protect your account and personal information.

12. How to Exercise Your Rights

To submit a privacy request or complaint, contact:

Privacy / Grievance Contact: [Name or Department]
Email: [privacy@247od.com]
Phone: [Phone Number]
Address: [Registered Business Address]

Please include enough information for us to identify your account and understand your request.

We may request additional information where reasonably necessary to verify your identity.

13. Children's Privacy

247OD is not intended to knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law.

Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the applicable requirements.

If you believe that a child has provided personal information to us improperly, please contact us using the details provided above.

14. Third-Party Services and Links

247OD may integrate with or contain links to third-party services, websites, payment providers, maps, merchants or other platforms.

Those third parties may have their own privacy policies and terms. 247OD is not responsible for the privacy practices of third-party services that it does not control.

You should review the privacy policies of third-party services before providing information to them.

15. Data Transfers

Personal information may be processed or stored using service providers located in India or other jurisdictions, where permitted under applicable law.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and our contractual arrangements with service providers.

16. Data Breach and Security Incidents

If a personal data breach occurs, we will take appropriate steps to investigate, contain and remediate the incident and provide notifications to affected persons and authorities where required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Technology
Business practices
Applicable laws and regulations
Privacy and security requirements

When we make material changes, we may notify you through the application, website, email, SMS or other appropriate communication.

The updated version will include a revised “Last Updated” date.

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 and applicable rules, regulations and amendments in force from time to time.

Where other laws apply to particular services, transactions or categories of information, those laws will also apply.

19. Contact Us

If you have questions, concerns or complaints regarding this Privacy Policy or the processing of your personal information, please contact:

247OD – Orders & Deliveries
Service Area: Keelakarai, Tamil Nadu, India
Email: [Your Official Email Address]
Phone: [Your Customer Support Number]
Website: [Your Website URL]
Privacy/Grievance Officer: [Name, if applicable]
Registered Office: [Full Legal Business Address]

Important: This Privacy Policy is a general template and should be reviewed against 247OD's actual app permissions, SDKs, payment gateway, Firebase/analytics configuration, location tracking, pharmacy workflow, data-retention practices and legal entity details before publication.

Privacy policy